Returns & Refunds Policy
At Giana Telesford, we are committed to providing high-quality products and excellent customer service. Our return policy is designed to be fair and transparent, and it reflects the nature of the products we offer. This policy covers products fulfilled through Amazon and instant digital downloads purchased directly from our website.
Products Purchased via Amazon
Some of our products are sold and fulfilled through Amazon. For these items:
- All returns, refunds, and exchanges must be processed directly through Amazon.
- Amazon has its own return policy, which typically allows returns within 30 days of delivery.
- To initiate a return, log into your Amazon account, go to Your Orders, and follow the prompts to return the item or request a refund.
- Refunds will be issued by Amazon based on their processing timeline and policy.
- We are unable to process returns or offer refunds directly for items fulfilled by Amazon.
For any issues with Amazon purchases (such as receiving the wrong item or a damaged product), we recommend reaching out to Amazon Customer Service for quick resolution.
Instant Digital Downloads
All digital products (including eBooks, printables, coloring pages, activity books, and other downloads) sold through our website are non-refundable due to the nature of the product.
- Once a digital file has been downloaded or accessed, it cannot be returned.
- Please review product descriptions carefully before purchasing.
- If you experience any technical issues with your download, such as file corruption or access problems, please contact us at support@gianatelesford.com and we’ll be happy to assist.
We strive to ensure all digital files are high quality and accessible on multiple devices and platforms. If you’re unhappy for any reason, please let us know—your feedback helps us improve.
Need Help?
If you have any questions about your order, our return policy, or if you’re unsure which category your product falls under, please contact our support team at:
Email: support@gianatelesford.comxample.com
Response Time: Within 1–2 business days
